Thank you for choosing FlexSub for your product or service needs. We strive to provide the best quality products and services to our customers. Please read our refund and cancellation policy carefully before making a purchase.
Refund Policy:
Refund Eligibility: Refunds will only be considered if there is a legitimate issue directly related to the quality or functionality of the product or service.
Timeframe for Refund Requests: Refund requests must be submitted within 3 days of the purchase date. After this period, no refund will be granted unless the issue is a result of a defect in the product or service.
Defective Products or Services: If you believe your product or service is defective or not functioning as intended, please contact our customer support team within the 3-day window for further assistance.
Refund Process: To request a refund, please contact our customer support team at [customer support email or phone number]. Provide a detailed explanation of the issue, along with any supporting documentation or evidence. Our team will review your request and respond in a timely manner.
Cancellation Policy:
Cancellation Window: Orders can be canceled within 24 hours of the purchase date. After this period, no cancellation requests will be entertained.
Cancellation Process: To cancel an order, please contact our customer support team at hello@flexsub.shop. Include your order number and a brief explanation for the cancellation. We will confirm the cancellation and initiate the refund process if applicable.
Digital Products or Services: For digital products or services, once the delivery has been made, cancellation is not possible unless there is a proven defect or issue with the product.
Exceptions:
In case of extenuating circumstances or special situations, FlexSub reserves the right to review and consider refund or cancellation requests on a case-by-case basis.
By making a purchase with FlexSub, you acknowledge and agree to abide by the terms and conditions outlined in this refund and cancellation policy.
If you have any questions or concerns, please contact our customer support team at hello@flexsub.shop